FAQ
ABOUT THE PRODUCT
How is Suntory BOSS Coffee made? How is it different from other ready-to-drink coffees?
Suntory BOSS Coffee differs from other ready-to-drink coffee brands because of its unique "flash- brew" process. While it's new to the ANZ market, it has old roots in Japan. With this authentie Japanese-style process, coffee is brewed hot to unlock deep rich flavour, and then chilled down in seconds to lock it in. The
result is a distinct, rich coffee experience that is bold and well-balanced.
What does flash-brew mean?
In this authentic Japanese-style process, coffee is brewed hot to maximise the extraction of flavour compounds, then cooled down rapidly to preserve them. The result is a true, rich coffee experience that is bold and well-balanced.
Is Suntory BOSS Coffee imported?
Where is it manufactured? Yes, it is manufactured and imported from Japan. Suntory BOSS Coffee started its history in 1992 in Japan, and the team has been pursuing the best quality of
RTD Coffee with the spirit of coffee craftsmanship.
PACKAGING AND RECYCLABILITY
Is the packaging recyclable? What type of can is the Suntory BOSS Coffee can?
Our coffee can is made from steel - and the range is recyclable and accepted through the Container Deposit scheme.
ABOUT SUNTORY
Who makes Suntory BOSS Coffee?
Suntory BOSS Coffee is made by global company Suntory, headquartered in Japan. Suntory BOSS Coffee started its history in 1992 in Japan, and the team has
been pursuing the best quality of RTD Coffee with the spirit of coffee craftsmanship.
WHERE CAN I BUY?
Where can I purchase Suntory BOSS ready-to-drink coffee? (Australia and New Zealand)
New Zealand - all major petrol stations, all major grocery stores and select convenience stores.
Australia - all major petrol and convenience stores and select Woolworths, Coles and IGA grocery stores- or order online at: store.suntorybosscoffee.com au
WHAT AREAS DO YOU DELIVER TO?
We'll happily send your case of flash brew coffee Australia wide! That means all Australian street addresses are accepted. Unfortunately we don’t deliver to PO Boxes, AFOI, PMO or Locked Bags. It is the customer’s responsibility to ensure that the address for delivery is correct.
HOW MUCH ARE YOUR DELIVERY FEES?
For metro orders, we have a flat rate of $8 for 1 case or FREE shipping when you buy 2 or more cases.
For regional orders, we have a flat rate of $8 for 1 case, $12 for 2 cases, $15 for 3 or more cases.
Shipping fee will be automatically calculated at checkout. Certain street addresses in remote areas may not be covered by our normal delivery services, in which instance we will contact you to advise of any extra postal charges.
WHAT DOES 'BACK ORDER' MEAN?
On 'BACK ORDER' means that due to popular demand, one or more of our coffees are temporarily out of stock. It usually takes us 1-3 days to replenish, but in the meantime you can still place your order and it will be shipped out ASAP (once back in stock).
HOW LONG WILL DELIVERY TAKE?
Standard metro deliveries should arrive within 5 working days, from when the order is placed. While we endeavour to get regional deliveries to you ASAP, some locations may take up to 10 working days.
All customers will be notified by email when the order has been dispatched, and a delivery tracking link will be provided. Orders may be processed and delivered at any time between 8am and 6pm, Monday to Saturday, excluding public holidays. We cannot guarantee transit days.
DO YOU OFFER AN URGENT DELIVERY SERVICE?
Unfortunately not. It’s up to you to ensure that you are fully stocked with your favourite flash brew canned coffee!
DO I NEED TO BE HOME TO RECEIVE THE DELIVERY?
We recommend that the delivery address has someone present during working hours to receive the delivery and acknowledge receipt. We are not required to verify the identity or authority of any person who receives the delivery, and receipt of the order by a person at the delivery address will be deemed as a completed delivery. In the event that there is nobody present to receive the delivery at the time delivery is attempted it will be left in a safe place and marked as delivered on your tracking.
WHAT PAYMENT METHODS DO YOU ACCEPT?
VISA, MasterCard, PayPal and Afterpay.
The name of our fulfilment partner (“The Consortium Clemenger”) will appear on your bank statement if you purchase a subscription product. Otherwise, the name on your bank statement will be "Suntory BOSS Coffee".
MY DELIVERY HASN'T ARRIVED YET?
All customers will be notified by email when the order has been dispatched, and a delivery tracking link will be provided. If you need help tracking your delivery then please email our customer support team: suntorybosscoffee@campaign.net.au
SOME OF MY CANS ARRIVED DENTED, CAN I STILL DRINK THEM?
We make every effort to ensure your order arrives in perfect condition - but unfortunately sometimes in transit and delivery the cans can become slightly dented because Suntory BOSS Coffee is non-carbonated. Be rest assured that a dent in the can does not impact the product quality or taste!
I DIDNT RECEIVE CONFIRMATION WHEN I PLACED MY ORDER?
Check your spam email folders just in case, but if it has been more than 24 hours after you have placed your order then please email our customer support team: suntorybosscoffee@campaign.net.au
CAN I CHANGE OR CANCEL MY ORDER?
In most instances, we will be dispatching orders as soon as they are placed. If the order hasn’t been dispatched yet then there is a possibility to cancel or change the order but it will be dealt with on a case by case basis and we reserve the right to charge for any extra costs involved. Please email our customer support team: suntorybosscoffee@campaign.net.au
HOW DO SUBSCRIPTION ORDERS WORK?
By placing a subscription order, you are subscribing to a recurring delivery service (every week, every two weeks or every month) until you decide to terminate this subscription. You acknowledge that this offer commits you to a regular payment and you authorise us to debit the corresponding sum automatically (billing date is determined by the dispatch of your previous subscription order). You can change or cancel a subscription by logging into your account or by emailing our customer support team: suntorybosscoffee@campaign.net.au
CAN I ORDER A MIXED CASE?
Unfortunately not. But you can order two cases which will also give you FREE delivery (metro orders only)
HOW SHOULD I STORE IT?
We are shelf stable, so it is best to store your case of Suntory BOSS Coffee in a cool and dry place. We recommend drinking cold or over ice! Once opened, store in the fridge and consume within 24 hours.
ARE THERE ANY ALLERGENS IN SUNTORY BOSS COFFEE?
Please refer to product pages for more information about allergens.
WHO TO CONTACT FOR QUALITY ISSUES?
For any quality issues relating to damaged packaging or product please contact our customer support team: suntorybosscoffee@campaign.net.au
WHERE CAN I FIND OUT MORE ABOUT SUNTORY BOSS COFFEE?
Visit our brand website: www.suntorybosscoffee.com.au and follow us on: Facebook: www.facebook.com/SuntoryBOSSCoffeeANZ and Instagram: www.instagram.com/suntorybosscoffeeanz